Terms and Conditions

None of us are fans of small print right?  But we also think it’s great to know what to expect when we buy products and services as customers – so here’s our terms and conditions – we’ve made them as easy to read as we possibly can 😉

1. The Brandit reserve the right to make changes to the Brandit Shop, the disclaimers and these terms and conditions at any time.
2. Before returning any item please email info@thebrandit.co.uk stating the reason for the requested return.  Please note that bespoke or personalised items may not be returned unless faulty or damaged.
3. Orders must be placed via the Brandit Shop.
4. Payment must be made in full before any items are despatched.  A confirmation email will be sent confirming receipt of the order.
5. Turnaround times are from date of payment.
6. No refunds or exchanges will be given for worn/used items unless they are faulty.
7. Clothing items will not be accepted for return if they have been washed at higher temperatures than stated on the label.  Items should not be washed over 30 degrees.
8. No refunds are given for wear and tear – this includes faults caused by accidental damage (including water damage), washing/drying the garments at the wrong temperature, using the product outside of the intended use or against manufacturers instructions, damage caused by pets or external factors, or simply the deterioration over time from wearing or using the product.
9. We evaluate all returns, please allow 21 working days for this procedure.  If a returned item is found not to be faulty we will return the item to you and you will be liable for the postage.
10. Whilst we try and ensure that all prices on our website are accurate, errors may occur.  If we discover an error in the price of the goods you have ordered, you will receive a full refund.
11. Delivery details may not be changed after an order has been placed.
12. Goods will be sent to the address given by you – we are not liable for any delays in delivery time.
13. All prices shown include UK mainland delivery.  This includes all packaging materials.  For all other country delivery addresses there will be an additional postage cost which will be stated clearly – Popdance Ltd are not responsible for any customs/duties/taxes or other fees that may be charged by your home county.  Postage will be second class and not tracked unless customer requests otherwise and additional postage costs may apply.
14. Orders may be rejected and refunded at any point before despatch by us if payment details are flagged by our team.
15. To cancel an order please email with Cancellation as the subject.  Where possible, if an order has not been passed to production, it will not be despatched and will be cancelled.  Any products that have been produced before the cancellation notice will be chargeable.
16. You agree to notify us of any problems or complaints before taking any other action.
17. All transactions are charged in GBP.
18. You agree that any comments made with regards to the service that we provide via email or social media may be used as a testimonial on our website.  Should we use your comment as a testimonial and you don’t want this publicly shown please kindly contact us so that we can remove it.
19. If an item is returned to us as undelivered by the postal services, we will contact you.  You will be responsible for additional postage costs to resend the item to you.
20. If you do not understand or agree to all the above statements please contact us immediately.